Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

The Company will charge a 15% handling fee for completed orders that have been approved for return unless the following conditions have been met:

  • There is a clear manufacturing fault or defect with the product purchased;
  • The proof of purchase can be presented
  • The defect/fault is reported within 5 working days from the date of purchase;
  • The goods have been returned to any one of the Company’s premises 

The product is eligible for a refund if the product is:

  • In its original condition, and in or with its original packaging;
  • Undamaged and unused, with the original labels and stickers still attached;
  • Is not missing any accessories or parts;
  • Also provide proof of purchase/ receipt

In Reporting the fault/defect, please contact our company from which the order was placed either telephonically or through email. Ensure that pictures or proof of manufacturing fault are supplied in your communications.

Upon receipt of the notice of defect and the receipt of the goods by the Company, please allow 2 – 3 business days for processing. The Company will provide the Customer with information on the reasons for rejection if the request is denied.

For approved returns which is not due to a manufacturing fault or defect, the Customer is liable for the following costs:

  • The cost of returning the goods includes the delivery costs incurred to deliver the goods to the specified destination.
  • Cost of additional packaging required.
  • A 15% handling fee on the total invoice amount.

The costs will be deducted from the credits due to the customer.


To start a return, you can contact us at info@medtexsa.com. Please note that returns will need to be sent to the following address: 88/89 Lanham Street, Bonkhorstspruit, Gauteng, 1020

If your return is accepted, we’ll send you an email, as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@medtexsa.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@medtexsa.com.